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About Sathapana

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About Sathapana
about-sathapana

SATHAPANA Bank Plc.’s ultimate parent company is MARUHAN Corporation of Japan, founded in May 1957 by present Chairman Dr. Han Chang-Woo, and is today the leading entertainment conglomerate in Japan. In the mid-2000s, Chairman Dr. Han Chang-Woo was visiting the various countries in the Southeast Asia region to explore new business potentials and opportunities as well as with a vision to assist a country, its economy and its people to prosper. Dr. Han Chang-Woo experienced the days Japan was growing in the 1950s till today. He met with top government and business leaders for advice and consultation. Chairman Dr. Han Chang-Woo was particularly interested in Cambodia, he felt that the country had a great potential after experiencing very difficult times during the civil war. He came to a conclusion that to build a commercial bank with a Japanese hospitality touch will assist and contribute to Cambodia’s prosperity.

As such, Chairman Dr. Han Chang-Woo established MARUHAN Japan Bank Plc. in May 2008, it was the first Japanese-owned commercial bank in Cambodia, aiming to contribute to the development and growth of Cambodia through providing various kinds of banking services and investment from Japan. His philosophy was to support the Cambodian people who make their best effort to contribute in developing the Cambodian economy with the spirit of challenges without being complacent or satisfaction about existing circumstances. To strongly commit to assisting the people of Cambodia, MARUHAN Japan Bank Plc. was also the first commercial bank to offer unsecured loans to microfinance institutions.

An opportunity arose in December 2012, MARUHAN Japan Bank Plc. was able to acquire SATHAPANA Limited, a leading microfinance institution in Cambodia. SATHAPANA Limited was originally established as a non-government organization (NGO) in 1995, and at the time of acquisition, it had become a deposit-taking microfinance institution providing funds to the low income people throughout the country with a strong contribution track record in Cambodia’s economic development and growth with its more than 140 branches and point-of-services offices in all provinces.

MARUHAN Japan Bank Plc. was focusing on providing commercial banking products and services, aiming at expanding its operation nationwide. Meanwhile, SATHAPANA Limited was offering micro financial products and services to the grass roots of the people nationwide, and aiming at becoming a full service commercial bank. Chairman Dr. Han Chang-Woo thought over the situation, he saw the similar and mutual objectives, and the strong potential to complement each other. His conclusion, was to merge MARUHAN Japan Bank Plc. and SATHAPANA Limited.

As there was no history of a merger of financial institutions in Cambodia, and after numerous consultation with the National Bank of Cambodia and other governmental regulatory bodies, SATHAPANA Bank Plc. was established in April 2016 with a paid-up capital of USD120 million, starting with 160 branches, 73 ATMs and 3,458 staff. The newly merged commercial bank was formed to provide reliable banking services as the “People’s Bank” in Cambodia, and to empower entrepreneurs and to generate employments in order to improve their business and living standards through access to financial services in a sustainable manner.

Chairman Dr. Han Chang-Woo’s directions are clear, “We will continue to raise customer satisfaction levels and expand our business with an innovative, pioneering spirit. We aim to be the leading commercial bank in Cambodia”.

Vision

To be the most trusted leading bank in Cambodia that provides the best full banking services throughout the country.

Mission

To improve people’s businesses and lives by providing the best full banking services with advanced technology throughout the country, while contributing to the sustainable development of Cambodia.

Board of Directors
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DR. HAN CHANG-WOO

Chairman of the Board

Dr. HAN Chang-Woo is the founder, Chairman, and CEO of MARUHAN Corporation of Japan, which operates and manages a variety of entertainment and amusement facilities such as golf courses, driving ranges, bowling alleys, game centers, restaurants, and pachinko parlors. He founded MARUHAN Corporation in 1957 and saw the business grow rapidly, with earnings over US$ 25 billion in annual sales. MARUHAN Corporation is known as the industry’s leading company in Japan. The success in the company’s business growth comes from Dr. Han’s determination in challenges, and strong belief in pursuing customer satisfaction. Currently, he actively participates in several associations and sits as Honorary Chief Advisor of Han Chang-Woo Tetsu Cultural Foundation, Director of the Kyoto UNESCO Association, Director of the United Nations Association of Japan Kyoto Headquarters, Director of Tokyo Philharmonic, Chairman of the World Federation of Korean Chambers of Commerce and Industry and Honorary Advisor of the Central Association of Japan-Korea Friendship Societies. Since June 2023, he is also the Representative Director & Chairman of the Board of Taiheiyo Club, Inc., a subsidiary of MARUHAN Corporation, operating the 18 Golf courses in Japan, where the world class Golf championships are regularly held. He obtained his Bachelor of Political Economics degree from Hosei University in 1953.

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MR. HAN KEN

Vice Chairman of the Board

Mr. HAN Ken joined MARUHAN Corporation in 2000, after working for Nomura Securities since 1998. In 2007, he was appointed as Director of MARUHAN Corporation and in 2014, rose to become Managing Director. In 2020, he was subsequently appointed as Representative Director. In 2021, he was appointed as President of Financial Company. He is also the Managing Director and CEO/President of MARUHAN Investment Asia Pte. Ltd. that has its financial headquarters in Singapore. He manages its financial subsidiaries such as Sathapana Bank Plc.in Cambodia as Vice Chairman since July 2023, Sathapana Limited in Myanmar, and MARUHAN Japan Bank Lao. In June 2023 he was appointed as Director of Taiheiyo Club, Inc., a subsidiary of MARUHAN Corporation, operating the 18 Golf courses in Japan, where the world class Golf championships are regularly held. He obtained his Bachelor of Law degree from DOSHISHA University in 1997.

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MR. TAKEHITO HOSOI

Director

 
Mr. Takehito HOSOI has more than 35 years of professional experience in the financial industry, specifically 10 years at The Nippon Credit Bank (subsequently changed to Aozora Bank) and 25 years at Daiwa Securities.
In addition to his experience in corporate banking business in domestic and overseas markets, he specialized in dealing with various financial institutions during his investment banking carrier. Based on his deep understanding about the various financial sectors and his long-standing relationship with many financial institutions, he provided his clients with advisory services on financial strategy, capital management and business development. 
Also, he helped them use capital market instruments, implement strategic investment options for their growth and smoothly communicate with institutional investors. Furthermore, he spent 5 years at Daiwa Securities’ private equity and venture capital vehicles and played an important role in the investment decision making as Executive Managing Director.
In January 2024, he joined MARUHAN Corporation, the shareholder of Sathapana Bank Plc. and currently serves as Corporate Officer of the Financial Company and General Manager of Corporate Planning Department. Mr. Hosoi obtained a Bachelor of Arts degree in Economics from Keio University in 1987.
 

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MR. NAOYA HIRAMATSU

Director

 
Mr. Naoya Hiramatsu began his career at Mitsubishi UFJ Bank in Tokyo in 1988. Over the span of 35 years, he has accumulated extensive experience as a seasoned banking and corporate executive, having worked in both banking and corporate sectors.
His career at MUFG includes a total of 16 years of overseas assignments in New York and Singapore, where he held positions in treasury, corporate planning, finance, HR, IT management, and risk & compliance management. Additionally, he developed strategies to involve local staff in management processes, implemented significant governance reforms, and enhanced the bank's international presence and operational efficiency, contributing to a significant expansion in performance.
In 2019, Mr. Hiramatsu transitioned to the Nippon Paint Group, where he spearheaded the group's globalization efforts. As the Deputy President and Executive Corporate Officer at Nippon Paint Automotive Coatings Co., Ltd., he led major financial and organizational reforms, establishing new business areas and bolstering the management foundation. Furthermore, by leveraging artificial intelligence and digital transformation in business operations, he increased productivity, turned the company profitable, and achieved exponential growth.
In 2024, Mr. Hiramatsu joined MARUHAN Corporation as a Corporate Officer, responsible for overseeing overseas subsidiary financial institutions and providing support for strategic initiatives in business development and organizational reform.
 

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MR. YOSHIKI KAWAHARA

Director

 
Mr. Yoshiki Kawahara has over 30 years’ banking business experience since he started his career in 1990 at Sumitomo Mitsui Banking Corporation (SMBC) in Japan.
He has track record of leadership and expertise in various roles, including Department Head of Tokyo Public Affairs Department, Service Department Manager, and Branch Manager. Recognized for exceptional performance, compliance, risk management and internal audit. 

He joined Maruhan Corporation in November 2023, the shareholder of Sathapana Bank Plc. and currently serves as Audit Department General Manager of Financial Company. Mr. Kawahara obtained a Bachelor of Law degree from The University of Tokyo (Japan) in 1990 and The Certified Internal Auditor certification in 2023.
 

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H.E. KIM VADA

Independent Director

H.E. KIM Vada had over 37 years of working experience at the National Bank of Cambodia (NBC). He started as the Head of NBC’s Kandal Provincial Branch and made his way up to becoming Director General of Banking Supervision Directorate. During his time at the central bank, he held several senior positions in the banking field, covering the areas of risk management (market, credit, liquidity, operational risks, etc.), corporate governance, and business strategy. He played a key role in restructuring the banking system successfully in Cambodia during the 2000s, by developing a competitive, safe and sound banking system which was well-regulated and supervised. He had also effectively mobilized savings for financing to stimulate the growth of the Cambodian economy. H.E. Vada obtained a Bachelor of Law degree in 1975, a bachelor’s degree in Banking in 1985, and an MBA majoring in Finance, from Charles Sturt University of Australia in 2003. He was also sought after as a lecturer and guest speaker at several well-known universities in Cambodia. Besides that, over the last 10 years, he has actively participated as a prominent speaker in various conferences and seminars pertaining to the regulatory and supervisory framework, banking and microfinance supervision, mobile banking, as well as financial inclusion, both locally and internationally. In the international sphere, he held the position of the Chairman of Asia Pacific Rural and Agricultural Credit Association (APRACA) from July 2012 to June 2014 and was an executive member of Alliance for Financial Inclusion (AFI) from January 2015 to June 2017.

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H.E. SHINOHARA KATSUHIRO

Independent Director

H.E. SHINOHARA Katsuhiro has a history with Cambodia that spans over 50 years. In 1967, he first arrived in Cambodia as a Japanese Diplomat. He spent his first 2 years in Wat Ounalom Pagoda in Phnom Penh; of which, 7 months he spent as a monk studying language, and Khmer culture, before taking up the position as Secretary Officer at the Japanese Embassy in Cambodia. After returning to Cambodia for as a Senior Consular Official at the Japanese Embassy in Cambodia (from 1991-1994 and 2001-2004 respectively), he eventually cemented his relationship with Cambodia by serving as the Japanese Ambassador to the Kingdom of Cambodia from 2007 to 2009. Since December 2012, has sat on Sathapana Bank’s board as an Independent Director and committee member. Current, he is the Chief Representative of CIESF’s (the NGO, Cambodia International Education Support Foundation of Japan) Cambodian Office in Phnom Penh.

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MR. JOHN GERARD WILLIAMS

Independent Director

 
A senior HR executive with an extensive International background and highly diverse experiences. Mr Williams began working in the Financial Services Industry in1986.  In a career which then spanned 36 years, he has held senior leadership role in Human resources, many at a regional or global level. Mr Williams is experienced in working both with senior executives and board level professionals. 
In addition to  London, much of his career has been spent working in a variety of overseas locations including Amsterdam, Tokyo, Hong Kong and Singapore. He has worked in both large multinational and smaller platforms and learned to adapt his style accordingly. 
Mr Williams is very capable in building, developing and leading HR teams, hiring senior leaders and helping to ensure their effective integration.  He is sensitive to cross cultural differences and the diversity therein. He has led many key international projects, in a variety of fields such as Compensation, Recruitment, Organisational Change, Talent Management and Expatriate Mobility.  Over his career he has worked with Swiss Re, Kleinwort Benson, ING, Daiwa Capital Markets and most recently MUFG. 
In the latter part of 2022 Mr Williams decided to step away from his corporate career and in 2023 he set up his own business with a focus on coaching, mediation, and interim HR advisory work. 
He is a qualified Coach with the International Coaching Federation and has an accreditation as a Mediator with CEDR.  
In 2024, Mr. Williams joined Sathapana Bank Plc., as an Independent Board Director and The Chairman of Remuneration and Nomination Committee.
 

Executive Management

Chief Executive Officer

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MR. HENK G. MULDER

Chief Executive Officer

Currently, Mr. Henk G. Mulder is the Chief Executive Officer at Sathapana Bank. Mr. Henk is an accomplished leader with over 40 years of extensive experience in retail business and investment banking with functional expertise in strategic and change management, credit risk and treasury. Mr. Henk has a proven track record of successfully turning around and scaling businesses in a short period of time, having led multibillion-dollar balance sheet operations in diverse markets.
 
He started his career in 1982 at ABN Amro Bank where he served in various roles in the Netherlands, India, Brazil, Indonesia, Colombia, Romania and Saudi Arabia. 
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Prior to joining Sathapana Bank, Mr. Henk served as the President Director of Devshack International (“DSI Group”) of Companies, where he developed and implemented strategies for the Sub-Saharan region. He has also held CEO positions at Zambia National Commercial Bank Plc., (“Zanaco”) in Zambia, Rabo Development in the Netherlands, and PT Bank Rabobank in Indonesia, working with diverse teams across four continents; Asia, Europe, South America, and Africa. 

Deputy Chief Executive Officer

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MR. ARVID SWARTSENBURG

Deputy Chief Executive Officer

Mr. Arvid Swartsenburg, Deputy Chief Executive Officer of Sathapana Bank Plc., has over 25 years of experience in global banking and management consulting, spanning developed and emerging markets. His expertise encompasses consumer and business banking, wealth management, and strategic change initiatives, including digital transformation, data analytics, and risk management.

With a passion for innovation and digital transformation, Arvid leads Retail, Digital, and Business Banking at Sathapana Bank, driving sustainable growth and commercial success.
His prior experience includes spearheading digital strategy and transformation at United Overseas Bank (UOB) and serving as a principal management consultant at Arete Financial Partners in Singapore. Earlier in his career, he held senior leadership positions at Citibank across the US, Europe, and Asia.
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Arvid holds a Master of Business Administration from Melbourne Business School and a Bachelor of Business Administration in Finance and a Bachelor of Science in Economics from the College of William & Mary.

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MR. YOSHIHARU MORIMOTO

Deputy Chief Executive Officer

Mr. Yoshiharu Morimoto is a Deputy Chief Executive Officer at Sathapana Bank. He joins Sathapana Bank in December 2024. Mr. Morimoto has over 30 years’ experience of commercial banking since he joined The Sumitomo Bank Limited, subsequently changed to Sumitomo Mitsui Banking Corporation (SMBC), in 1994. He served in wide range of senior roles in Japan, Singapore, Malaysia, Indonesia and the Philippines before joining Sathapana Bank.
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Mr. Morimoto leads Finance, Treasury, Administration, Procurement, Information Security, Management Information Systems, Productivity & Performance Management and Risk with his commitment to valued customer and society in Cambodia based on his over 10 years prior experience in Asia Pacific.

He obtained his Master and Bachelor degree of Engineering from Osaka University.

Chief Officer

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MR. SEANG SEREY

Chief Administrative Officer

 
Mr. Seang Serey has over 25 years of professional experience with various financial institutions and multi-national FMCG companies. He was seconded to be Chief Executive Officer of SATHAPANA Limited, Myanmar before resuming his office with SATHAPANA Bank Plc as Chief Administrative Officer in January 2023. He joined MARUHAN Japan Bank in 2008 as Branch Manager and developed his professional career in many different roles including Head of Main Branch, Head of Sales, Head of Financial Institution, Chief Administrative Officer and Chief Executive Officer.

​​​​​​​Mr. Serey obtained his Bachelor of Management degree from MAHARISHI Vedic University in 1997 and Master of Business Administration in 2008 from Charles Sturt University, Australia. During his career he attended various local and international training related with business banking and he is a certified board of director by Myanmar Institute of Director in 2020.
 

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MR. MENG VEASNA

Chief Risk Officer

Mr. MENG Veasna has over 17 years of professional experience in the banking industry and an international audit firm. He was an Audit Manager in PricewaterhouseCoopers (Cambodia) before joining MARUHAN Japan Bank in April 2012, as Head of Internal Audit and later, held other positions such as Head of Corporate Risk Management and then Head of Credit; before the merger in April 2016 between MARUHAN Japan Bank and Sathapana Limited to create a new commercial bank. He continued to serve as Head of Commercial Credit in the newly formed Sathapana Bank until appointed as Chief Risk Officer (CRO) in April 2020. Mr. Veasna obtained his Bachelor of Business Administration degree from the National University of Management in 2002. He passed the exam and became a member of ACCA in 2009, and FCCA in 2014. In September 2019, he obtained his Certified Expert in Risk Management certification from the Frankfurt School of Finance and Management, Germany.

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MR. HONG LUNDY

Chief Audit Officer

Mr. HONG Lundy has more than 17 years of working experience in the banking industry and in one of Cambodia's big four accounting firms. Before joining Sathapana Bank Plc., he was an auditor at PricewaterhouseCoopers, Cambodia, for assurance and advisory services. He served various clients, mainly in the telecom and banking industry. In 2013, Mr. Lundy joined MARUHAN Japan Bank as Head of Internal Audit until its merger in 2016, with Sathapana Limited that formed Sathapana Bank. Since 2016, he led various control sessions for the Bank, including Risk and Compliance, Operational and Market Risk, and Internal Audit. Mr. Lundy obtained his BBA degree from the Institute of Technology and Management, CAT and ACCA qualifications from the Association of Chartered Certifi-ed Accountants (ACCA), and Certified Expert in Risk Management (CERM) certification from the Frankfurt School of Finance and Management, Germany. He was an FCCA, and is IIAP and KICPAA member.

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MR. NAK PECHKORSA

Chief Technology and Information Officer

Mr. NAK Pechkorsa has over 19 years of technology experience with international companies and -financial institutions. Before joining Sathapana Bank Plc., he was the Head of Information Technology at J Trust Royal Bank. He has worked in ANZ Royal Bank and J Trust Royal Bank for over eight years. Mr. Korsa obtained a Master of Business Administration degree from Norton University, and a Bachelor of Economics Informatics degree from the Royal University of Law and Economics. He also holds international certifications in ITIL, COBIT, CPISI, ISO 27001:2013 ISMS Lead Implementer, and ISO 9001:2015 QMS Requirement.

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MR. KOY CHAMROEUNVICHEA

Chief Credit Officer

 
Mr. KOY Chamroeunvichea has over 15 years of working experience in the banking industry. Before joining Sathapana Bank, he worked as a Branch Manager at Vattanac Bank for over 8 years. In September 2015, he joined Sathapana Bank as Deputy Head of Credit. He was then promoted to Head of Credit Operations in April 2018, managing a range of units such as retail and commercial credit analysis, credit administration, and collateral valuation.
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Over the years, he has led credit functions to deliver remarkable results. He successfully led the Merger Project team in setting up the parameter for credit products and modules in the core banking system. He also developed standard operating procedures and policies, as well as conducted process reengineering and automation. Additionally, he has led the Credit Admin team to improve data quality in the core banking system, which resulted in the Bank obtaining the Data Quality Award from the CBC in October, 2017.

​​​​​​​Currently, he is appointed as the Chief Credit Officer of Sathapana Bank. In 2007, Mr. Vichea received his bachelor’s degree in management. In 2010, he obtained his Master of Business Administration, majoring in Management, at Norton University, Cambodia.
 

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MS. CHHIM SAM OL

Chief of People and Legal Officer

 
Ms. CHHIM Sam Ol is a key member of Sathapana Bank's senior management team. She currently stands as the Chief of People and Legal Officer, leading two divisions—the Human Resource and Legal Secretariat department. Sam Ol is a licensed attorney-at-law with the Bar Association of the Kingdom of Cambodia. She has over 10 years of experience in providing quality legal advice and services to domestic and multinational clients. Her experience includes but is not limited to civil and criminal cases. She has also provided legal services in the securities sector for the Security and Exchange Regulator of Cambodia.

Ms. Sam Ol is a PhD candidate in Royal Academy of Cambodia and holds a dual Master in Land Law from Royal University of Law and University Lumière Lyon 3. She was also awarded the "Scholarship of Royal Government of Cambodia" from 2004 to 2008, where she completed her dual Bachelor's degree in Comparative Law from both Royal University of Law and University Lumière Lyon 2. Additionally, Sam Ol has earned a Bachelor of Education in Teaching English as a Foreign Language (TEFL) from Royal University of Phnom Penh, Institute of Foreign Languages (IFL).
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Her professional accolades include the CEDR Mediator Accreditation of United Kingdom in 2022 and the completion of the International Entry Course to be a member of SIArb (Singapore Institute of Arbitration) in 2017. She also served as a fellow researcher in the National University of Singapore in 2010.
 

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MR. BUN SARADY

Chief Product Officer

Mr. Bun Sarady is the Chief Product Officer of Sathapana Bank, leading the product portfolio, performance, and Premier Banking of the Bank. He has 18 years of professional experience in the banking industry and 5 years at the international audit firm PricewaterhouseCoopers (PwC) Cambodia as an External Auditor.

At Sathapana Bank, he has held various roles, including Head of Operations, Head of Branch Management, Deputy Chief Retail Banking Officer, and Chief Product Officer.

Before joining Sathapana Bank, he also held several positions at other banks, including Head of Risk and Compliance at Vattanac Bank and Senior Internal Auditor at Canadia Bank.
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A 2001 graduate of the National University of Management, Mr. Sarady's career began as a Senior Auditor at PwC, where he gained valuable experience in auditing practices and financial analysis. With his diverse range of roles and extensive experience in the banking industry, Mr. Bun Sarady continues to make significant contributions to the growth and success of Sathapana Bank.

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MR. CHHENG YANITH

Chief Sales and Distribution Officer

Mr. Yanith was appointed as Chief Sales and Distribution Officer in October 2024. He has worked as Sathapana Bank's Deputy Chief Retail Banking Officer from June 2024.

He has 20 years of professional experience in microfinance and banking, with an outstanding record of working in a variety of situations both locally and internationally.

He excels in sales, digital, project management, credit product development, risk and internal control, and leadership coaching and training. He has unique experience in start-up, growth, and crisis management, as proven by his time as Chief Operating Officer of Myanmar.
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Mr. Yanith has an MBA in Finance and Banking from the Royal University of Law and Economics (RULE) and a Project Management certificate from the Singapore Institution of Management. 

Corporate Social Responsibility

Sathapana Bank's CSR philosophy and practices involve taking actions that positively impact the community, environment, and society as a whole.

One of the key aspects of our CSR philosophy is community development. This involves supporting local organizations and initiatives that are working to promote economic development in the communities we serve. Examples include investing in small businesses and supporting local housing initiatives.

Sustainability is another key area of our CSR focus. This includes implementing sustainable business practices—such as reducing energy consumption and waste, and supporting local conservation efforts.
We believe that by playing our part in being good corporate citizens, we can help to improve the well-being of the communities we serve and make a positive impact in the world around us.
 

Privacy Policy

Sathapana Bank Plc.’s Privacy Policy

Introduction

Sathapana Bank Plc.’s Privacy Policy (also referred to as the “Privacy Policy”) provides information on the collection, disclosure, use, and sharing (collectively referred to “Processing” or “Process” as of personal information by Sathapana Bank Plc. and its affiliates (“Sathapana Bank”, “We” or “us”) in connection with your use of Sathapana Bank website, mobile applications, and social media pages that link to this Privacy Policy under Applicable Laws. This Privacy Policy also explain the privacy rights which you have in relation to these processing activities.

As used in this Privacy Policy, personal information and personal data means that information, whether true or not , that related to the identified individuals and entities. For the minimum information shall be included without limitation to the name of companies and incorporate documents or your name, address, gender, date of birth, ID Card, family book, passport, email address, occupation, business contact details, phone number, or information gathered through your interactions with us via our website or at events. Personal Information and Personal Data is also referred to as “Information about you”.

We invite you to carefully read this Privacy Policy to understand our data processing practices before subscribing and/or usage of Sathapana Bank services and products. If you have any concern in usage of your personal information and personal data, you may consider not to use this website.

By using our website, you have provided in written consent for us to store your personal information and personal data. However, your information will not be shared or sold to any third party, unless we are required to do so by applicable laws and regulations. The Privacy Policy can change from time to time, for example to comply with legal requirements or meet changing business needs.

Disclaimer

All collected personal information and personal data may be found on our website, and it has been investigated and checked by Sathapana Bank or our business partners or third parties. Although, Sathapana Bank or our business partners or third parties do not represent or warrant for the accuracy, adequacy, completeness, and most up-to-date of any information collected.

Scope of Privacy Policy

All personal information and personal data collected on our website or through the interactions with you have with us as seen above, for the following purpose as below:

  • Provision of Sathapana Bank services and products, including its website
  • Subscribing Sathapana Bank services and products
  • Recruitment and Sathapana Academy
  • Response to your queries and feedback in case you have specific requests and concerns
  • Conduct marketing research and advertisement.
  • Sending commercial evaluation, communications, newsletters, and other customer communications like surveys
  • Management of contracts and relationship with our suppliers and customers.
  • Operation of our website (IP address, Cookies, web acceleration, data security, data anonymization for reporting and statistics, and for customer retention.
  • Improvement and preservation of our website and infrastructures.
  • Analyze, develop, improve, and optimize the use, function and performance of our website and services and products.
  • Comply with compliance obligations, any applicable laws and regulations, or assist in law for enforcement and investigation conducted by relevant authorities, and/or for operating our business needs.
Your Rights

Your personal information and personal data will not be kept by Sathapana Bank for longer than necessary, after that personal information and personal data will be deleted, except for any requirement by applicable laws and regulations.

You have the right to request us to access, correct, restrict, receive a copy, and even erase your own personal data in accordance with applicable laws and regulations. As well as you can request for update your own privacy information, review, and update your personal data and personal information at any time, if it is incorrect or incomplete. In some situation, you have the right to demand us to delete, or restrict your information, but we are entitled to continue to keep or continue processing your information, or to refuse your request.

If you have any other question or any complaint regarding our compliance with this Privacy Policy, please kindly contact us through Call Center (+855 (0) 23 999 010 /81 999 010 and Email: customercare@sathapana.com.kh) or nearest branches. We will investigate and attempt to resolve inquires and/or complaints regarding use and disclosure of personal information and personal data in accordance with this Privacy Policy and in accordance with applicable laws.

Data Security

We are committed to protect your personal information and personal data against accidental or unlawful destruction, accidental loss, alteration, and unauthorized disclosure or access. We monitor and record the data exchange in order to preserve the confidentiality, integrity, and availability of our infrastructure and information/dada. In addition, in case of suspicious activity, Sathapana Bank may collect data (including personal data) from various sources in order to start and manage its own investigation.

Any of personal information and personal data collected shall be used for performing obligation in connection with Sathapana Bank products and services, and it can be shared by with agent, third party service provider, and relevant authorities. Sathapana Bank and any authorized third party/agent who can access to your information or carry out any work on our behalf shall comply with appropriate compliance standards to protect any information by applying appropriate security protection mechanisms for all data.

​​​​​​​Data Collection
We want you to be aware of the different sorts of information we gather so you may choose wisely what information to provide us. Any information relating to an identified individual is considered personal data, and we may collect this data when you use our services or products:
1.    Personal information, such as name, address, and date of birth Information on taxes, insurance, and employment
2.    Your financial and banking information about your interactions with us, including photographs, biometric data, 
3.    Information from your mobile device that was obtained with your permission (such as contact, calendar, connection status, camera, external storage access, and location information)
You agree to give Sathapana Bank the discretion in collecting personal information and be able to share to Sathapana Bank's business partners, following Sathapana Bank Privacy Policy. Sathapana Bank and our business partners will, with our best effort, in legal manner and purpose, secure the information collected and use for, but not limited to, analyzing, reading contact, reading calendar, internet access, camera, location access etc. to provide the best product and service to you. 

Term of Use

This website is found by Sathapana Bank, and it is operated under domain name www.sathapana.com.kh. You shall obligate to respect the terms of use and Privacy Policy in this website.

During use of this website, you acknowledge and agree that Sathapana Bank website may contain link to another website that operated and controlled by third parties, and you agree that will be responsible for any damage, accidental lose, alteration and unauthorized access, in which may be incurred from such third-party website. All offers to sell and statements relating goods or services available on third party website are the responsibility of and giving by such third-party website.

Intellectual property: all copyright on this website is owned or licensed by Sathapana Bank, you are not entitled to reproduce, republish, distribute, or adjust or change of any of information in whole or in part, in any form whatsoever.

Severability: the invalidity, illegality, or unenforceability of any term contained in this website, will not be affected the remaining terms that are valid, legal, and enforceable.

Cookies: cookies are small pieces of information that are stored or shared by your browser on mobile phone or computer’s hard drive or in your browser memory. We use cookies on our website to ensure the best possible and secure experience on our website, and to provide you with tailored information on products and services. Sathapana Bank use cookies or similar technologies on its website to collect online information such as your mobile device ID, IP address, and other information about your device, as well as behavioral data of your device usage on our website.

BFIs Code of Conduct
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