Complaint Resolution
​​​​​​​If you have any issues or are unsatisfied with our service, please contact us at: 

    •    Verbal Complaint
    If our service did not meet your expectations, please contact our Customer Care through one of the following channels:
    1.    Call hotline numbers: 023 999 010, 081 999 010
    2.    Message us Email: customercare@sathapana.com.kh 
    3.    Chat us on Facebook Messenger, Telegram, WhatsApp

    In many cases, the issue will be promptly resolved through these contact channels. If you remain dissatisfied, please proceed to submit a Written Complaint.

    •    Written Complaint
    If your complaint has not been resolved after engaging with our Customer Care, you can submit a written complaint to the Complaint Management team.

    You can find the written Customer Complaint Form at all our branches or complete the Customer Complaint Form and click “Submit”

    Our team will contact you shortly to address your complaint.

Important Note of Complaint Resolution
    •    A complaint must be filled within 60 days of identifying the problem. 
    •    A verbal complaint may take within 2 working days to resolve, or maybe extended for a reasonable timeline. If the issue remains unresolved, follow a written complaint process. 
    •    A written complaint may take within a maximum of 30 days to resolve from receiving the complaint. In case the issue cannot be resolved, we will notify you that we will take the same timeline to resolve.
    •    Your information will be kept confidentially.