Sathapana Debit Mastercard

Discover the unparalleled convenience and security of the Sathapana Debit Mastercard, a delightful way to handle your payments both online and at your favorite establishments. Seamlessly access your funds through our extensive network of ATMs across Cambodia and even overseas.
Using a Sathapana Debit Mastercard is a convenient way to make payments online and at your favorite shops or restaurants. It also allows you to access your funds instantly through our ATM machines nationwide and ATMs overseas. Each card comes with chip-based technology, which provides a simple yet secure way of making payments online and at the point of sale (POS). All POS payment transactions are triggered by SMS alerts, and all online payments are equipped with an OTP (One-Time Password), making it the safest payment option for you and easy to track your daily expenses on the go.

The Sathapana Debit Mastercard opens up a world of possibilities, being widely accepted at a plethora of merchant locations, both domestically and internationally, wherever the iconic Mastercard logo is displayed. From delightful dining experiences at restaurants to luxurious stays at hotels and seamless online shopping, this card is your gateway to convenience. But that's not all! As a valued cardholder, you'll have access to exclusive discount programs and exciting promotions, courtesy of Sathapana Bank and Mastercard.
Experience the perfect blend of convenience, security, and added benefits with the Sathapana Debit Mastercard.

Card Service Fees & Charges

Features

Benefits

FAQ

Currencies include USD (Primary Account), KHR
Perform transactions at Sathapana’s ATM/POS
Perform transactions at ATM/POS worldwide with the “Mastercard” logo

Make purchases online globally
PIN Change at Sathapana Bank’s ATM/POS

More convenient and secured payments on the go
Access to millions of ATM machines worldwide where there is Mastercard logo
Enjoy discounts from hundreds of our merchants while shopping both in-store and online
Make payments at over 40 million merchant outlets worldwide
Access to transaction history for your Debit Mastercard and manage your card through Sathapana Mobile

What is Sathapana Debit Mastercard?

Sathapana Debit Mastercard is a worldwide access card to your bank account. You can use your card to pay for purchases, shop, pay bills, and withdraw cash at ATMs. Whenever you see the Mastercard sign, you can use your Debit Mastercard.

Who is eligible for Sathapana Visa Debit Card?

All Sathapana Saving or Current account holders who have authority to withdraw their balance.

How is it different from my ATM Card?

Your ATM card is simply just that: an ATM card! You can only use your ATM card to withdraw cash from ATMs. Your Visa Debit card has many more benefits for you in which it is a worldwide accepted card and you can use your Visa Debit card at the points of sales. It is more convenient than an ATM card.

What is the difference between my Debit Mastercard and my Credit Mastercard?

Debit Mastercard and Credit Mastercard work the same. Wherever your Mastercard card is accepted for payment, both your Debit Mastercard and Credit Mastercard will be accepted. The difference is with your Debit Mastercard card accesses your Current or Savings Account, while your Credit Mastercard accesses your credit line.

Where to get the Sathapana Debit Mastercard?

Visit Sathapana branch nearest you. Please click here to see our nearest branch to you.

How to get the Sathapana Debit Mastercard?

Fill up the application form and choose Sathapana Debit Mastercard for new or existing Saving or Current Account.

What if there are two or more signatories (Joint Account) on my current or saving account?

Joint account holders with the criteria “anyone to sign” must apply for a Sathapana Debit Mastercard separately (by joint members). Separated cards allow each cardholder’s transaction to have a different spending limit, and a separate PIN and signature. Joint account holders with “both to sign” will not be able to apply for Sathapana Debit Mastercard. There is no supplementary card for Sathapana Debit Mastercard.

Where and how can I use my Sathapana Debit Mastercard?

You can use your Sathapana Debit Mastercard at any merchant outlet with the Mastercard logo, accepted at over 30 million locations worldwide. For ATM transactions, you can use it with any of Sathapana Bank’s ATMs in Cambodia or any ATM that displays the Mastercard logo locally and globally.

How do I renew my Sathapana Debit Mastercard?

Prior to the expiry date which display on your card, you need to visit the nearest Sathapana branch to request to renew your card.

What should I do if my card is lost or stolen?

If your card has been lost or stolen, you should report it immediately to our 24/7 hotlines via +855 23/81 999 010 to block the card as soon as possible and later fill in Card Cancellation and replacement form at any Sathapana nearest branches.

What can I do if I want to temporarily deactivate my card?

If your wish to temporary block your card, please visit Sathapana branch or contact our 24/7 hotlines via +855 23/81 999 010 to temporary block the card.

What happens if I key in the wrong PIN number?

If you type wrong PIN 3 times, the system will automatically block your card. In this case, you need to go to any nearest Sathapana branches or contact our 24/7 hotlines via +855 23/81 999 010 to reset the attempted PIN.

What should I do if I forgot my PIN number?

If you forgot your PIN, please visit nearest Sathapana branch office request new PIN.

What should I do if there are transactions charged to my card which were not authorized by me?

Please report it immediately to our contact our 24/7 hotlines via +855 23/81 999 010 to block the card as soon as possible. If your card is lost, stolen, or if fraudulent transactions have been made then later you need to go to any nearest Sathapana branches to fill in a Dispute Declaration Form for the unauthorized transactions.

What should I do if my account is overcharged?

Please make a report or inform the bank within 50 days after the transaction date to enable the bank to resolve your issue accordingly.

What must I do upon receiving my Sathapana Debit Mastercard?

Please sign on the signature panel located at the back of the card and change the default PIN at Sathapana ATM or POS within 24 hours.

Do I sign or enter a PIN to authorize my transaction?

Most of the time, when making purchases with your Debit Mastercard, you will be asked to sign the transaction receipt to authorize the transaction and debit your account. However, if you use your Debit Mastercard via ATMs, you will be asked to enter a PIN to authorize the transaction.

Are existing Sathapana ATM cardholders able to apply for a Debit Mastercard?

Existing Sathapana cardholders are able to apply Sathapana Debit Mastercard.

Visit Our Branches

Meet our expert who will warmly welcome and guide you through the process.

Email Us

Email us at customercare@sathapana.com.kh for more information.

Contact Our 24/7 Hotline

Online Inquiry Form

Complete online inquiry form here. Our team will contact you as soon as possible.

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